A client advises us which products they are searching for.  These products should be manufactured in China or Hong Hong, as this is where we have over 300 agents and where we do all our sourcing.
There are almost one billion products manufactured in China.  Although we are unable to source every single product, we manage to source a large percentage of what our clients are searching for.
A requirement for sourcing is that the client provides us with as much information as possible regarding the product.  These should include photographs, specifications (such as sizes, measurements, weights, colours, thread-count, stitching specs, styles, packaging, quantities, their target price etc). Although the client does not need to provide us with all of the requirements, we ask them to give us as much information as possible as this will greatly assist our agents in locating either the exact or similar product much sooner.
In regards to the client's "target price" , we require this information to assist our agents while they are attempting to source the product, for example, it's unnecessary to spend many hours looking for products which may be exactly what the client requires but the cost is much higher than what the client's prepared to pay. Being "armed" with the client's "target price", the agents are able to sift out those products which are in excess of the "target price" and concentrate on the price range which is required.
Some newer clients may be sceptical or cautious about providing a "target price" but we assure those clients that we stand by our integrity as we have done since our humble beginnings, after-all, if a client is unhappy with our efforts, they simply go elsewhere. We have worked hard to build our business and we value each and every client, regardless of whether they are large or small and we definitely don't wish to lose their patronage.
We also specialize in securing reputable manufacturing companies who are able to manufacture and produce self-designed or custom-designed products to Australian Standards or to the CE certification.
Another popular service is securing construction and engineering products such as sandstone, natural rock, special timber doors, large copper or brass doors etc, the sky is the limit, so just ask.

Once we receive our client's sourcing request, we provide this information to our office in China who, in-turn disseminate the information to all agents.  This usually occurs within one week (most times sooner) after receiving the sourcing request.
Our agents are locals and experts in their fields. They abide by our strict privacy policy regarding the ACCC laws, Principles and Acts. Rest assured that no personal information or product information is ever divulged to anyone outside of our business and our client's identities are always withheld from third parties overseas and only ever provided to organizations authorised by  Australian Laws and for delivery purposes.

Locating the products is the easy part, then come the negotiations. Once agents locate the products, we are notified here in Sydney and the negotiations are carried out in regards to minimum orders, price per unit, freight, insurance etc.  The outcome of these negotiations are then referred to our client for their acceptance.  We will continue to strive to meet all the requirements of our client until an acceptable offer has been negotiated.

We have successfully imported tens of thousands of products into Australia over the years and have many satisfied clients nationally as well as internationally.
Once our client's products have been manufactured or secured, our agents will arrange the freight, either by air or sea.  The cost of the freight would have been advised to and approved by the client prior to the order being placed.  This usually includes the cost of the products, freight and insurance.

It is popular belief that the Chinese manufacturers and trading companies keep products in stock, ready to ship out to the first buyer.  This is far from the truth as the main reason for the low cost of products in China, besides labour, is that most products have to be manufactured when orders are received.  Manufacturers keep their overheads low and eliminate the need to keep "dead" stock, thus freeing-up capital.
There are a few manufacturers who will have certain products and it is our aim to locate these companies as much as possible, although not always easy but it happens often.

Importing can be daunting especially if a client has never done it before, with many questions to be asked such as , "what will the charges be?" or, "Will I have to pay GST and Duty immediately or will I have to pay it once I sell my products?" or, "What other charges are associated with my imports?" Asking so many questions and many more is something which is normal.
Although it is not always possible to give an exact figure of all the charges, we are pretty good at estimating an approximate amount in each case with the assistance of our licensed clearance agents.
All relevant paperwork such as declarations, invoices, packing slips etc will be arranged by our agents prior to shipping and won't have to be worried about by the client at all as this is usually one of the major concerns for some new clients.
A quick answer to the most commonly asked question regarding GST is that it is payable prior to Customs releasing any imported goods.
Once the client's shipment arrives, we will send them a Tax Invoice for the amount required to clear the shipment.  This is usually payable immediately as we have between 4-5 days of free storage.  Any time after the deadline will be charged by the freight company and this is not cheap.  Therefore it is in everyone's best interests to get the goods cleared as quickly as possible.

After the shipment has been cleared, we will arrange for it to be transported directly to our client's nominated location.  We will advise whether a forklift is required as well as any other requirements, such as an area large enough for the shipment to be unloaded and secured.  Once the shipment has been unloaded and signed for, it is the client's responsibility to ensure that the goods are kept secure and protected from the elements.  The delivery cost is always advised to the client and their approval is required before delivery arrangements are made.

As the amount of new products increase so does the amount of imports increase. Thousands of new products are designed and manufactured in China. We will displaying "popular or new" products on our website from time to time.

From time to time, we receive special offers from manufacturers who select some of their products and promote it to importers at very special prices and low minimum orders.  We will be displaying these specials too.

Currently we have email access to our customer support unit to answer any queries. Response is usually the same day. For those who have active orders in place, we will also provide a direct phone number for immediate (or within 2-3 hours) support.

Many people ask us what do we import?  The answer is not as simple as it seems.  We have many clients worldwide, each searching for specific products.  There is no specific category or products which we import as the list of products grows continuously.  The easiest way to describe what we import is simply .... "whatever products our clients search for, we should be able to source and import".  To get a small idea of some of the products that we have imported in the past, click here

We are a business which is proud to be fully compliant with all Acts, Regulations and Laws.  We are proud to stand behind our integrity and morals.  We have always had a good relationship with Australian Customs and Quarantine and we will continue this trend.
We will NOT import the following products which are either illegal or of an offensive nature:-
* Copies of copyrighted items
* Products which are of a discriminating or racist nature
* Narcotics or other contraband
* Products which are harmful to the environment and /or which are in direct breech of any environmental Acts or Regulations
* Products which have used animal testing or animal products by methods of cruelty
* Any weapons which are prohibited under relevant law
* Any other products which we know or are likely to learn as being prohibited by law
PLEASE DO NOT REQUEST THAT WE SOURCE OR IMPORT SUCH PRODUCTS AS WE WILL REFUSE YOUR REQUEST

We know that it is extremely tempting to absolutely lose oneself especially when they now have a business which can source almost anything from China.  We receive many sourcing requests from new clients, sometimes with requests for up to fifteen different products on a single sourcing request.  Although this is encouraging to us, most times after many hours of sourcing all of these products, the client suddenly realizes that they could never afford everything or that they never really had any intention of ordering these products, they just got carried away.
Clients sometimes don't realize that it costs money to source products as the agents still have to get paid for sourcing work which they carry out.
We ask clients to seriously think about which products they ask us to source and when they are sure that these products are really what they are searching for, then go ahead and send us the request.
Some clients have established suppliers with whom they have been trading for several years.  These suppliers have (more than likely) purchased large quantities of certain products and would possibly be supplying them with the best prices.  What we say to all clients is that if they are prepared to order the same amount of products as their suppliers, then we are able to secure those products at a better price but if the order is substantially smaller, the prices will be higher.
THE GOLDEN RULE IS - THE LARGER THE QUANTITY, THE LESS THE COST.
This has always been the rule since the start of trading worldwide and will continue to be so.
There are instances where we are able to secure smaller quantities for a lower price but please realize that if an order is for extremely small amounts, the chances are that they would be more likely to secure these amounts at reasonable prices directly from their current suppliers.
Of course we will endeavour to achieve the best results at all times.  Small orders vary in size and depends upon what the product is.  For example:- a regular order of mobile phones may be 1000 pieces per make and per style a small order would be 200 pieces OR let's say the regular order for T-Shirts would be 5000 pieces then a small order would be around the 500 piece mark.
Many smaller clients request extremely small quantities of products such as 50-100 pieces, we point out that depending what the products are, they would be best suited to buy these amounts from a local wholesaler.  In any case, we ask clients to discuss their requirements with us and we could point them in the right direction or even be able to secure those items for them.

It is natural for some clients to request a sample or samples of products which they would like to be sourced.  Several years ago, most manufacturers would gladly send us samples of their products at no charge.  These days, with thousands of customers worldwide, all requesting samples, the cost is enormous to the manufacturers and the majority of them now demand that customers pay for the samples and freight and the cost is then deducted from their first order.  The cost of samples can be between 3 to 5 times the regular cost of the product.  Their philosophy is that if a customer is serious about their products, they will pay the sample costs, knowing that it will be deducted from the total of the order later.  This is to stamp out customers from securing, for example:- a $2000 LCD TV for $300 and never hear from them again.

If you have read through these explanations and feel that you will benefit from our services, simply contact us to discuss your requirements. This is obligation-free.
Thank you for your patience with reading through the above notes and we sincerely hope that you will realize the huge benefits of joining our international community of clients and take the step into a new world of real savings on your products and discover new products as they are introduced into the worlds markets.